PAY MONTHLY WEBSITES

FAQ'S

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Pay Monthly Websites

How long will my website take?


Every website is different, and at peak times we may be very busy building websites for our clients. We aim to have a couple of mock homepages designed for you within 3-5 working days of receiving information for your brand new website. Once you have reviewed the mocks and chosen your favoured one, we aim to have your full website completed within 2-3 weeks. *Please note, e-commerce & bookings websites could potentially take longer than 2-3 weeks to complete.




How does the website design process work?


Once we have received your enquiry, we will contact you to discuss your requirements in more depth. We can either ask you questions over the phone or we can send you a design questionnaire via email, which you can fill out & submit. We will then undertake research on your industry to get our creative minds working, we will then draw up a couple of mock home pages for you to review. We will then ask you for your feedback on this, if you are 100% happy with one of the mocks we will then continue to design the remaining pages of your website. We will offer unlimited revisions of your website, and you can request a preview at any time during office hours as many times as you want. Afterall, we want every client to be happy with their design!




How can I pay for my website plan?


There are a few options to pay for your website: 1) Bank transfer 2) Paypal 3) Over the phone 4) Invoice (Admin fee of £3.99) 5) Direct Debit




Can i update the website myself?


Absolutely! We will provide you with all the login details which will enable you to make any changes to the website, however, if your updates include designs to the website and layout, we strongly recommend that you contact us so that we can maintain your professionalism across all devices & platforms. This is included in our monthly fee.




Do you charge for maintenance?


Our maintenance is included in all of our website plans. Give us a call on 01782 970438 to find out more!




Do you have any examples?


Sure! Check out our clients via www.xpertdesign.co.uk/clients You can be showcased on our website portfolio too, just simply fill out the online form and we will contact you to discuss your requirements, alternatively give us a call on 01782 970438.




Will my website work on mobile?


Yes, we build all websites so that they are optimised for mobile & tablet.




Will my website be built to expand as my business grows?


Yes, we are always engineering your website so that as your business grows - so does your website! There is no need to rebuild the website, or add all the content all over again either. Just get in touch and we will discuss expanding to meet your business needs.




Can you design my website with a blog?


We sure can! You can even update your blog, add a blog or even remove a blog on the move with the app for your phone. If you really want to get going with blogs, please let us know as our SEO partners Total SEO offer blog writing and backlinks each month to help rank your site higher in major search engines!




Can i have thee ability to take bookings on my website?


Sure! You can even manage these bookings on the move with the app for your phone.




Do you use templates?


Only our 'Starter' plan includes a template as this is our most basic of plans. All other plans are custom made websites built from scratch.




Do i own the website?


Yes you do. After our initial 12 month term, we offer you the ability to transfer ownership of the website. We must strongly advise that if you were to transfer ownership of the site & take the wheel, your website will no longer be covered by our maintenance & security included in all of our plans.




What is included in my plan?


To see what is included in your plan, please go to xpertdesign.co.uk/website-design





Domains

What if i already have a domain?


No issues! We just require the information from your current provider and we will work with that.





Hosting

Is hosting included in your plans?


Yes, hosting is included in all of our plans with a 99.8% uptime.





Mailboxes

How many mailboxes do you offer?


It all depends on the plan you select. Our mailboxes start from 100 up to 1000.





SEO

Will you help me rank on Google & Bing?


Yes we will. We use basic SEO techniques to get ranked in Google, Bing & Yahoo. Afterall, we specialise in building websites, not ranking them. However, if you are serious about getting higher rankings, then please let us know as we can discuss this with our partners Total SEO. SEO can take a few months before you are showing in the top results on Google, but Total SEO can help you get there!





Other

Can you design me a logo?


Unfortunately not, if you do require a logo then please let us know as we can hire a reputable freelancer who can design a logo for you at your own expense.




Are there any hidden costs?


We do not hide our charges before or after the project. All charges are shown on our pricing page.




Do you offer training for the CMS?


Yes we do, if you require use of the CMS we will give you support every step of the way.





Useful Links

Get In Touch

Xpert Design

Office G02

Copthall House

King Street

Newcastle under Lyme

Staffordshire

ST5 1UE

01782 970438

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Where do we cover?

Website Design Newcastle under Lyme | Website Design Hanley | Website Design Stone | Website Design Stafford | Website Design Cannock | Website Design Eccleshall

Website Design Stoke on Trent | Website Design Staffordshire | Website Design Loggerheads | Website Design Crewe | Website Design Market Drayton | Website Design Shrewsbury

Website Design Telford | Website Design Shropshire

Please get in touch if your area isn't listed, we can still help you!

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